Student Shawn Lee said what the company did was pretty impressive and good for its image. Users ZDNet Asia spoke to expressed mixed reactions regarding Google's actions during this incident. This is just the beginning and we will be iterating rapidly to bring more features to the app, like improved notifications and mobile specific signatures." Instead, he said: "We are always listening to feedback from our users, and the Gmail app for iOS is no exception. Quizzed, a Google spokesperson declined to comment directly on the questions ZDNet Asia posed.
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That said, the analyst called on the Web giant to ensure trust in the entire app development process by ensuring adequate testing and designing with a more consistent user experience in mind before launching an app.Įaswanamony added that consumers generally have patience with free apps or those still in beta phase, but because Gmail is a popular service, people would have higher expectations of Google-created apps. Jayesh Easwanamony, vice president of Frost & Sullivan's ICT practice, agreed that Google had done its best in this situation by "coming clean". IT would lose much more trust and integrity if it Google tried to cover up or ignore the issue," he explained. "It would have drawn additional undue attention and potentially created a monster particularly if 'anti-Google people decided to make it go viral. 17, with Matthew Izatt, a product manager at Google, stating that it has fixed the bug and notifications are working.Ĭommenting on this, Phil Hassey, owner of research firm CapioIT, said in his e-mail that Google did the right thing in apologizing. The Internet giant relaunched the app on Nov. We have pulled the app to fix the problem. Google issued a tweet later that day saying: " The iOS app we launched today contained a bug with notifications. 3 but it was yanked from Apple's App Store a few hours later due to a bug, which broke notifications and displayed an error message. The new Gmail app for iOS devices was first introduced on Nov. However, an analyst and users urged the Web giant to improve its app testing process and provide more consistent user experience. Google's swift apology following the launch of its buggy Gmail app for Apple's iOS platform and its subsequent relaunch of the app two weeks later have helped it to retain consumer trust, said observers.
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